Service Relationship Model
Service
A means of enabling Value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
Product
A configuration of resources, created by the organization, that will be potentially valuable to customers.
Service Offering
A formal description of one or more services, designed to address the needs of a target customer group. A service offering may include goods, access to resources, and service actions.
- goods - something transferred to consumer, aka buying a mug with your coffee
- resources - access granted to. A license or a drinking coffee from a cup in a restaruant
- actions - actions performed by other people, contractual or implicit.
ITIL Key Concepts
2024.01.30
I have been obsessed with technology since helping build my first computer in the 5th grade. Throughout junior high and high school I was constantly tinkering with computers and servers. My enthusiasm for technology has only matured over the years and I still am constantly tinkering. From circuit boards to programming; graphic design to 3D printing, my curiousity knows no limits.
I love learning and problem solving. As a jack of all trades, I am a highly adaptive troubleshooter and I never pass up an experience to dive into something new. I enjoy applying what I know to learn how things work and make them work better.
Troubleshooting, Collaboration, Powershell, Batch, SQL, JavaScript, Google Apps Script, C#, Java, Visual Basic, XAML, HTML, CSS, PHP, Microsoft Office, Google Admin, G Suite, Google APIs, Adobe Creative Cloud, Inkscape, TinkerCAD.
Technology, Programming, WebDev, Scripting, 3D printing and design, Graphic Design, Exercise.
Education
"I know that all the things I do know are very small compared with the things that I don't know." - Philip Pullman
- Current
BS in Software Development - June 2023
- May 2015
Associate of Art, Computer Science
Certificate, Computer Programming Specialist
I focused most my of education on programming. I took classes in Problem Solving, Logic, OOP, Java, Visual Basic, C#, C++, SQL and Assembly. I also took classes in Linux Administration and Networking. I was recruited for the Lunabotics Club and was in charge of Network Engineering, Systems Engineering and Interfacing. We never got to the moon, but I had fun collaborating and applying my skills to real-world situations.
- April 2005
I was a quiet kid in high school. My favorite subjects were math, science, and metal shop. I spent my time outside of school working on computers for friends and family and using spare parts to create Frankestein servers and delving into Linux.
Work Experience
"If people never did silly things, nothing intelligent would ever get done." - Ludwig Witgenstein
- Systems Engineer II, June 2023 - Present
- Systems Engineer I, June 2022 - Present
- Application Specialist III, June 2021 - June 2022
- Technology Support Specialist, November 2015 - June 2021
- Tasting Room, March 2016 - September 2017
- Store Manager, June 2009 - November 2015
- Copy Center Associate, July 2006 - June 2009
- Shift Leader, August 2005 - July 2006
Volunteer Work & Clubs
"Live a good life. If there are gods and they are just, then they will not care how devout you have been, but will welcome you based on the virtues you have lived by. If there are gods, but unjust, then you should not want to worship them. If there are no gods, then you will be gone, but will have lived a noble life that will live on in the memories of your loved ones." - Marcus Aurelius
- BrewView Writer, March 2015 - Present
Modesto View
After winning a short essay competition for free tickets to a brew fest, with the added caveat that I take pictures and write an article, I was asked if I would continue writing about local alcohol events. As a home brewer myself, I jumped at the idea to get behind the scenes industry access. With my co-writer, Brandi, we cover the gamut of alcohol and related events in the Stanislaus area.
- Member & Webmaster, January 2017 - Present
stanislaushumanists.org
Humanism is a worldview which holds that reason and science are the best ways to understand the world around us, and that dignity and compassion should be the basis for how you act toward someone else.
- Member & Discord Moderator, May 2016 - Present
President - 2019
Vice President - 2018
- 10+ Gallon Donor
Blood is the most precious gift that anyone can give to another person — the gift of life. A decision to donate your blood can save a life, or even several if your blood is separated into its components — red cells, platelets and plasma — which can be used individually for patients with specific conditions. - WHO
I began donating blood as soon as I could get myself to a blood bank, and switched to a platelet and plasma donor soon after. It's the easiest way to give back to the community.
Find a center near you:
A little bit extra...
"A good joke can do more to provoke thought than hours of philosophical discussion." - Isaac Asimov
If you want to change yourself, you must first know yourself.
- Strategic, Communication, Relator, Ideation, Activator
- ENTP
